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Refund & Cancellation Policy
Clear, Fair and Transparent Refund Guidelines
Last Updated: 19 July 2026
Introduction
At Law Tutor SA, we are committed to providing high-quality digital study resources and a positive learning experience. This Refund & Cancellation Policy explains the circumstances under which refunds, cancellations and payment-related issues are handled.
Because most of our products are delivered digitally and become available immediately after purchase, refunds are considered carefully and in accordance with applicable South African consumer laws.
Digital Products
Most Law Tutor SA products are delivered digitally. Once access has been granted or files have been downloaded, refunds may not be available except where required by law.
Duplicate Payments
If you are charged more than once for the same purchase due to a payment error, please contact us promptly. Verified duplicate payments will be refunded.
Incorrect Purchases
Please review your order carefully before completing payment. Refund requests for purchasing the wrong module will be considered on a case-by-case basis.
Technical Issues
If you experience technical problems preventing access to purchased resources, we will work with you to resolve the issue before considering a refund.
Order Cancellations
Orders may only be cancelled before digital access has been granted. Once access is provided, cancellation options may be limited.
Refund Processing
Approved refunds will be processed using the original payment method wherever possible. Processing times may vary depending on your payment provider.
How to Request a Refund
Refund requests should include your order number, payment details and a description of the issue to help us review your request efficiently.
Consumer Rights
Nothing in this policy limits any rights you may have under applicable South African consumer protection legislation.
Contact Us
If you have questions about this policy or require assistance, please contact Law Tutor SA through our Contact page.
Detailed Refund & Cancellation Policy
1. Digital Products
Law Tutor SA primarily supplies digital educational resources, including study guides, summaries, templates, downloadable materials and online learning content. Because these products are delivered electronically, access is often provided immediately after payment.
2. Refund Eligibility
Refund requests will be considered where:
- A duplicate payment has been made.
- The purchased product cannot reasonably be accessed due to a verified technical issue that cannot be resolved.
- A payment error has occurred.
- A refund is required under applicable South African law.
3. Non-Refundable Purchases
Refunds will generally not be provided where:
- Digital content has already been downloaded or accessed.
- Access to a course or study material has already been granted.
- The purchaser changes their mind after receiving access.
- The purchaser purchased the wrong module due to their own error, unless exceptional circumstances apply.
4. Duplicate Payments
If you believe you have been charged more than once for the same purchase, please contact us immediately with your order details. Verified duplicate payments will be refunded as soon as reasonably possible.
5. Technical Problems
If you experience technical issues accessing purchased resources, please notify us. Our priority is to resolve the problem and restore access before considering a refund.
6. Order Cancellations
Orders may be cancelled before digital access has been granted. Once study materials, downloads or course access have been made available, cancellation may no longer be possible.
7. Refund Process
To request a refund, please provide:
- Your full name.
- Order number.
- Email address used during purchase.
- Description of the issue.
- Supporting information where applicable.
Each request will be reviewed individually.
8. Processing Time
Where a refund is approved, it will normally be processed using the original payment method. The time required for funds to appear in your account depends on your payment provider or financial institution.
9. Consumer Protection
Nothing in this policy is intended to exclude or limit any rights that consumers may have under applicable South African consumer protection legislation.
10. Changes to this Policy
Law Tutor SA may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page together with the updated revision date.
11. Contact Us
If you have questions regarding this Refund & Cancellation Policy or would like to submit a refund request, please contact us through our Contact page.
We are Here to Help
Our goal is to provide every student with a fair and transparent purchasing experience. If you have questions about your order or need assistance, our team is ready to help.